Speak Your Truth Necklace

Being happy with your jewelry is my top priority. I pride myself not only on exceptional jewelry, but the best customer service as well. Please contact me with any questions or concerns as soon as possible after receiving your order.

 

If you are somehow dissatisfied with your order, please contact me as soon as possible. Items may be returned or exchanged with a post date within 7 days of receiving the item. Pieces must be in the same condition as when they were received, and must be in original packaging. Items must be sent via USPS Priority (or other 2 day method with Fedex or UPS) fully insured and with a Delivery Confirmation.

 

Customer pays return shipping costs. Customers will be refunded the full amount, less shipping, and a small 10% restocking fee.

 

Personalized orders are judged on a case-by-case basis. They are usually not returnable, but in some instances we can take the return with a restocking fee. Please check with me beforehand.

WARRANTY: All Diamond Monarch jewelry comes with a 1 year warranty. Please contact us as soon as there is an issue or repair needed.

 

IMPORTANT: Please note: If your Diamond Monarch jewelry is worked on by another jeweler or altered by anyone other than Diamond Monarch L.L.C., this will void your warranty. Customers will be responsible for any repair cost.

 

RESIZING: Once you get your rings from us and you need to have them resized, we will do this at no cost. You have 30 days from delivery to request a free resize. After 30 days there is a small flat fee for resizing each ring.

 

MADE TO ORDER: All pieces are made to order. Depending on the intricacy of the piece please allow between 6-8 weeks for these pieces to be made and shipped. Thank you very much for your understanding.

 

ITEMS IN STOCK:  Ready to ship:  2-5 days, plus shipping.

 

If you have a rush inquiry or would like to discuss a modification to the order, please contact us with your specific request prior to ordering. A rush may be possible, but not with all items.

 

Shipping: USA - USPS Priority Mail 2-3 Days with Tracking.
All other countries - USPS Priority Mail with Tracking.

 

INTERNATIONAL FEES: Purchaser is responsible for any duties, customs, or fees imposed by your country when shipping internationally. We do not collect this tax or know how much your country may charge. Note: If you would like another form of shipping, please send me a message.

 

NOTE: We strongly encourage international buyers to check with their postal service first before purchasing items. There may be additional fees and or duties that are the customer's responsibility.